The closest Newquay Holiday Park to the town centre and beaches of Newquay
Here you will find answers to questions that we are frequently asked.
If you have a question that it not answered here, please do not hesitate to contact us using our contact page.
Question: Do you accept groups?
Answer: Unfortunately no, we only accept families and couples at Trenance.
Question: How close are you to the amenities of the town centre?
Answer: We are the closest Park to the town centre and beaches at just under 1 mile; or approximately 15 mins. walk
Question: Do you have a clubhouse or any entertainment on-site?
Answer: Being so close to the town centre, and also having 2 family pubs about 5 minutes walk away, we've found it makes sense not to have any kind of bar or clubhouse on site. This keeps it nice and quiet for those who want a good night's sleep! For those keen on the nightlife, Newquay has some of the best clubs in the southwest.
Question: Do you have a swimming pool?
Answer: We don't, but we are directly next-door to the Trenance Leisure Complex. This has 2 swimming pools, indoor and outdoor tennis courts, cafes, children's playground, skate park, zoo, bowling green, golf pitch-&-putt and boating lake. Council run and charged as used
Question: Do you accept dogs on-site?
Answer: Unfortunately we don't.
Question: Do you provide bed-linen?
Answer: The Caravans have blankets and pillows provided and the Chalets have duvets and pillows. Guests are requested to bring their own bed-linen, table-linen and towels. Bed linen can be hired for £5 a set (this would be enough for a double bed); just make a note on your booking form. **Please note that we cannot provide duvet covers, only sheets and pillowcases**
Question: Are we allowed to have barbecues on the Park?
Answer: We don't mind people having BBQs outside their Caravans / Chalets/ Tents at all (as long as all the debris is cleared away!)
Question: Can I pay over the phone?
Answer: The original booking and deposit payment must be carried out either by post (fill out a booking form and send it with either a cheque or card details) or online. We CAN however accept balance payments over the phone with a credit / debit card.
Question: What are the differences between Chalets and Caravans?
Answer: The Chalets are fixed cedarwood "lodges", each with sliding patio doors and a decked verandah; they are larger than the Caravans and the kitchens boast a full size fridge-freezer (whereas the fridges in the Caravans have a small freezer compartment). Really it's just a matter of personal preference!
Question: Are the Caravans / Chalets heated?
Answer: The Chalets have an electric fire in the living area and the main bedroom and the Caravans have a gas fire in the living area.
Question: Am I able to book “odd” days?
Answer: New for 2012 we are offering short breaks throughout the season. 3 night breaks are Fri. to Mon. and 4 night breaks Mon. to Fri. Please note that short breaks must be for a minimum of three days.
Question: How much deposit do I have to pay?
Answer: £50 per Caravan / Chalet per week, or £21.50 per camping pitch (the £1.50 is a non-returnable booking fee). The deposit is deducted from your final balance.
Question: When do I have to pay my balance?
Answer: The balance of your holiday is payable no later than 4 weeks (28 days) before the arrival date of your holiday.
Question: How much do the showers cost?
Answer: The showers operate on tokens which are 30p each and last for about 10 minutes, so one is usually enough for a shower. They can be purchased either at Reception or in the Shop. If you don't use them all, simply return them to us and we will refund your money! (The same tokens can be used to operate the irons in the Launderette and should last around 15 minutes.)
Question: How close are you to the main transport links?
Answer: We are less than a mile from the Rail Station and the Bus Station. The rapidly expanding Newquay Airport is about a 15 min. drive by bus or taxi.
Question: At what times can I check in and out?
Answer: Keys for Caravans and Chalets are available from 3pm on arrival day; this is to ensure that we have enough time to make the accommodation clean and comfortable for you. Check-out time is 10.30am on departure day. Camping / Touring pitches may be occupied from 2pm and must be vacated by 12 noon on departure day. Please bear these times in mind when planning your journey!
Question: What size are your camping / touring pitches?
Answer: All tents, caravans, camper vans etc must be able to fit within a 7m x 7m pitch. Any larger units may only be accommodated by special arrangement, and may be subject to an additional charge.
Question: Do you have any accommodation suitable for wheelchair users?
Answer: We have adapted one of our Chalets to be wheelchair accessible, with ramped & widened doorways. The Chalet consists of one twin bedroom linked to a large wet-room bathroom with shower & disabled friendly fittings. Additionally there is a bed-settee (with 4ft bed) in the lounge area.The kitchen and lounge are accessible but are otherwise unchanged from our standard Chalets. NEW FOR 2010 Dedicated Disabled friendly Shower and Toilet cubicle for campers/caravaners
Question: What does the number of berths mean?
Answer: A 2 berth caravan sleeps 2 people in a double bedroom. A 4 berth caravan/chalet sleeps 4 people, 2 in a double bedroom and 2 in a twin bedded room. A 6 berth caravan/ chalet is the same layout as a 4 berth with an added pull out double 4' bed in the lounge area.
Question: On cancellation do you issue a refund?
Answer: We recommend that visitors take out a cancellation insurance policy, (a leaflet is included with every booking) Only monies covered by insurance can be refunded.